Terms and Conditions
Please note: your first payment and subsequent billing acknowledges your acceptance of the Wex Sites Terms and Conditions.
Clients are hosted by Hostgator or similar hosting service with the capacity to accommodate the functionality needed for a Wex Sites website. This will be discussed and decided upon prior to a client signing up for the website-building service.
All content that you upload to your website will be considered to be your own intellectual property. Wex Sites will hold no copyright claims to your electronic files.
Platinum Clients are responsible for adding their own content to their websites and are coached using a combination of Wex Sites’ online audio-visual video tutorials, email correspondence, Skype and phone conversations. Platinum Clients are responsible for updating their own plugins and WordPress versions using the automated systems provided by WordPress.
All other clients may choose to do their own content updates following the initial build using the tutorials and guidance of Wex Sites. Alternatively they may choose to pay Wex Sites to do their content updates for them (Wex Sites’ hourly rate is $50 per hour plus HST where appropriate).
Wex Sites provides technical support for life for clients who host with Wex Sites and will update WordPress Themes for all clients.
Passwords needed to access the audio-visual training videos will be provided to clients within 24 hours of purchasing a membership.
Clients need to pay for their website service, buy their domain name and sign up for hosting before work can commence on building their website. The structure of the website will be ready within 72 hours of sign up for hosting (assuming that the other items have been bought previously). The process of filling the website with content will depend on the readiness of the client, their learning curve using the content management system (if they are a Platinum Client), and the amount of time they have available to put into the project, but it is possible to get a website ready within one to two weeks or starting the process. Some clients have fully functioning websites within a couple of days.
Wex Sites takes your privacy very seriously.
We do not give your details out to any third parties, ever.
We hate spam and have a very strict anti-spamming policy.
Our shopping cart is fully secure and only contact details are stored on our system when you purchase a product from us. No credit card details are stored on our system – these are only stored by our third party merchant account providers (PayPal/InternetSecure or Clickbank) who are subject to the most stringent laws regarding the use of your personal information.
I hope that this puts your mind at rest. However, should you have any further questions, do not hesitate to contact us.
If you are not fully satisfied we provide a full refund within 30 days of your website being online and visible to search engines.
Please note the following:
- The refund only consists of the original amount that you’ve paid direct to us less merchant account charges – not any purchase of domain names or hosting costs. Those costs are not refundable. Please note that if you have paid for hosting up to three years in advance this amount is non-refundable.
- If you decide to claim a refund we will remove all files and folders from the hosting server, cancel your services and restore the default nameservers at the organization from which you purchased your domain name.
- Your initial service fee is non-refundable if you have paid for a Wex Sites service and not commenced work on your site (if you are a Basic Website Client) or not provided Wex Sites with the content for your site (if you are any other type of Client) after six months.